Right of Revocation

Consumers shall have the following right of revocation:


Right of Revocation

You shall have the right to revoke this contractual agreement within 14 days without being required to state reasons for so doing. The revocation period shall amount to 14 days from the date on which you or your designated third party, who is not the carrier, has taken possession of the last goods. In order to exercise your right of revocation, you must notify freeVoice Germany GmbH, via a transparent declaration (e.g. a letter sent via post, telefax or e-mail), of your decision to revoke this contractual agreement. In order to meet the revocation deadline, it is sufficient for you to send the notification of the exercising of the right of revocation before the revocation deadline lapses.


Consequences of the Revocation

If you revoke this contractual agreement, we must pay back to you all payments which we have received from you, including the delivery costs (with the exception of the additional costs which are created as the result of your having selected another delivery option than the cheapest standard delivery option which we offer), promptly and by no later than within fourteen days after the date on which we received the notification of your revocation of this contractual agreement. For this repayment, we shall use the same payment method which you used during the original transaction unless something to the contrary has been expressly agreed with you; in no case shall you be charged fees for this repayment. We shall assume the costs for the return shipment of the goods. You must assume only any potential loss of value of the goods if this loss of value is attributable to unnecessary handling of the goods upon your part in order to inspect the quality, the features and functionality of the goods. For goods, which cannot be sent back in a normal manner via the post owing to their features and which have been labelled as such on the invoice as “bulky goods”, the following shall be valid: We shall pick up the goods. For all other goods, the following shall be valid: We may refuse to make the repayment until we have received the goods back or until you have submitted documentation to us that you have sent back the goods based upon which occurs first. You must send back the goods–promptly and, in each case, within fourteen days after the date on which you notify us of the revocation of this contractual agreement–to freeVoice Germany GmbH. The deadline shall be considered to have been met if you send back the goods before the 14-day deadline lapses.


Special Comments

If you finance this contractual agreement through a loan and then later revoke it, you shall also no longer be bound to the Loan Agreement insofar as both contractual agreements form one financial entity. This must particularly then be assumed if we are also simultaneously your lender or if your lender avails itself of our participation with regards to the financing. If we have already received the loan when the revocation becomes effective or when the goods are returned, your lender shall assume our rights and obligations from the financed agreement in the relationship to you with regards to the legal consequences of the revocation or the return. The latter shall not be valid if this contractual agreement has at its object the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives). If you wish to avoid a contractual commitment to the greatest extent possible, exercise your right of revocation and also revoke the Loan Agreement if you are also entitled to a right of revocation for it.


The right of revocation shall not be valid for the following agreements:

  • > Contractual agreements for the supplying of goods which have not been prefabricated and for whose manufacture an individual selection or determination by the consumer is prevailing or which are clearly tailored to the personal requirements of the consumer.

  • > Contractual agreements for the supplying of goods which can spoil quickly or whose expiration date would be quickly reached.

  • > Contractual agreements for the supplying of sealed goods which, owing to reasons of health protection or hygiene, are not suitable for return if their seal was removed after delivery.

  • > Contractual agreements for the supplying of goods if they, based upon their features, were inseparably mixed with other goods after their delivery.

  • > Contractual agreements for the supplying of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.